“Why this account can no longer use WhatsApp” error can be a real head-scratcher. From accidentally logging in too many times to using modified versions of the app, several reasons can cause this error. But, you are not alone, our team at TechThirsty is here to help you with easy ways to fix this glitch and stay connected with your friends and family.
Read more: Easy Ways to Fix the “You Need the Official WhatsApp to Log In” Error Message
Why Does This Error Occur?
Firstly, let us understand why this error might happen. In brief, if the platform suspects violation of any of its rules, WhatsApp can restrict your account. Key among these violation or suspected activities are:
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- One of the most common problems with Indian users is the use of modified/fake versions of the app such as GB WhatsApp and WhatsApp APK.
- Spamming your ex-partner or irritating people with your firms’ marketing messages can also lead to this error as the other party may block and report your account. If several other users report your account for disturbing content or spam, WhatsApp may restrict it.
- Besides, if your account is found involved in any scam or fraudulent activity, WhatsApp not only restricts access but can ban your account permanently.
However, don’t worry! You can easily resolve it by following the below steps.
Easy solutions to fix the “can no longer use WhatsApp account” error
1. Use the Official version of the app
You must make sure that you are using the official WhatsApp app. If you are using any other version, uninstall it and download the official app from Google Play Store (for Android users) or Apple App Store (for iPhone users)
2. Clear cache
In case it is a minor glitch, clearing WhatsApp cache should help
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Steps for Android
Go to your phone Settings > Apps > WhatsApp > Storage > Clear data > Clear cache
Steps for iOS
Delete and reinstall WhatsApp.
3. Check WhatsApp’s service status
Occasionally, “Why this account can no longer use WhatsApp” error might not be your fault. The error can also happen due to technical issues on the platform’s end. Check the official WhatsApp status page to see if there are any known issues.
4. Request a review
Firstly, familiarise yourself with WhatsApp’s Terms of Service. Now, if you believe that your account was restricted unfairly, you can request a review from WhatsApp.
- When you open your WhatsApp and enter your phone number, you’ll see a message saying, “This account is not allowed to use WhatsApp’.
- Click “Next” and tap on the “Request a review” option.
This will initiate the review process, and should reverse the ban, though it is not guaranteed. Besides, you can only use this once for a particular phone number.
5. Contact WhatsApp Support Team
If requesting a review fails to yield results, directly contact their support team.
Visit https://www.whatsapp.com/contact on Chrome
Click on “contact us” under the ‘WhatsApp Messenger Support’ heading
Select your country code, and enter your phone number.
Fill in the details and select the platform that you use WhatsApp on – Android, iPhone, Web and Desktop KaiOS or Other
Describe your issue in the ‘Please enter your message below’ section and click Next Step.
It will offer a few links that may help. Scroll down and click on the “Send Question.”
6. Change phone number/IP address
If all the above steps fail, you may have to try switching to a new phone number. If you are using a VPN, you should try changing your IP address.
Conclusion
We hope that we could help to fix “Why this account can no longer use WhatsApp” error and you are now able to use WhatsApp and chat with your loved ones. To avoid any future trouble, make sure that you are using the authentic app and keep it updated.
Also read: 8 Fixes to Use WhatsApp When It Is Blocked Due to ‘Spam Error’
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